“The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant.” – Max De Pree, Former CEO Herman Miller
I came across this quote in Harvard Business Review recently and it rings true. Its central message goes hand in hand with building trust with your team. I’ve always believed that as a leader, you must set a clear path and direction for your organization by defining where you are going and why. You need to then make sure you give people the tools and freedom to execute by removing blockers and barriers to their success. Finally, never take the results for granted and say thank you a lot.