Category Archives: Quotes

I’m always amazed at the power of a handful of words to motivate and inspire…

Quote: “The first responsibility of a leader is to define reality. The last is to say thank you…”

“The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant.” – Max De Pree, Former CEO Herman Miller I came across this quote … Continue reading

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Quote: Steve Jobs on Focus and Simplicity

“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you … Continue reading

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“Salesmanship starts when…

“Salesmanship starts when the customer says ‘no’.” – Mike Herning

Whether you are in sales yourself or managing a sales team, sometimes it’s easy to get frustrated when customers aren’t lining up at your door saying yes on every call. I use the following quote to remind myself that anyone can take orders but true sales is about overcoming objections and winning a prospect over.

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“No one ever got very smart from talking”

“No one ever got too smart from listening” – Mike Herning

As Mike Herning, Chairman of my company and my mentor often says you can never get too smart by shutting your mouth and listening. It’s something I always have to remind myself. As a case in point, I switched the channel to The Apprentice the other day as I do from time to time. I’m always struck by how the above quote applies. There’s always the same lesson to be learned: If you are called into the boardroom (perhaps any boardroom), it is best to keep quiet and speak when spoken to. No good can come of popping off. Speak when spoken to and learn from listening.

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